Refund Policy
Last updated: September 15, 2026
This Refund Policy explains how refunds work for Beavy Pro subscriptions. It does not apply to the Free plan, which is not a paid subscription.
1. Payments processed by Paddle (card / global payment methods)
Paddle acts as Merchant of Record for these transactions. Refund requests are handled per Paddle's own Buyer Terms and Refund Policy (paddle.com/legal/refund-policy), not by Beavy directly. Contact [email protected] and we'll help coordinate with Paddle, but Paddle makes the actual refund decision and issues the payment. This Refund Policy does not override or contradict Paddle's own Buyer Terms/Refund Policy — where the two differ, Paddle's terms govern.
2. Payments processed by Xendit (Indonesia-specific methods)
Beavy is the seller of record for these transactions. You may request a refund within 14 days of the charge (for example, an accidental duplicate charge or failure to receive paid features due to a Beavy-side issue) by emailing [email protected] with your account email and transaction details. We aim to respond within 3-5 business days and, where approved, process the refund within 5-10 business days, subject to Xendit's own processing timelines.
3. Cancellation vs. refund
Cancelling your subscription stops future renewals but doesn't by itself refund the current billing period — you keep access through the period you already paid for. We do not provide prorated refunds for unused time on annual or monthly plans.
4. What's generally not covered
Refunds aren't automatically given for change-of-mind after extended use, failure to cancel before a renewal, or account suspension/termination for violating our Terms. We review requests case by case and may make exceptions where appropriate or required by law.
5. Promotions
If you subscribed under a promotional discount, any refund is calculated on the amount you actually paid, not the standard price. A promotion ending doesn't retroactively change the terms of a subscription you already bought under it.
6. Contact
7. Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time of your transaction governs that transaction. We'll post updates with a new "Last updated" date.